Refund policy

Return & Refund Policy

Last updated: September 22, 2026

At IMTOS, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • Complete with all accessories and components
  • Returned in its original packaging
  • Accompanied by your order number or proof of purchase

Items that have been used, damaged after delivery, modified, or returned with missing parts may not be eligible for a full refund.

Vehicle Fitment & Size

Please check your vehicle model, year, windshield dimensions, and product compatibility before placing your order.

If you ordered the wrong size or selected an incompatible vehicle model, you may request a return within the applicable return period, provided the product remains unused and in its original condition.

Unless otherwise required by applicable law, return shipping costs for incorrect size/model selection or change-of-mind returns are the responsibility of the customer.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at imtos@imtoshade.com with your order number and photos showing the issue.

After verification, we will arrange an appropriate replacement or refund. For confirmed defective, damaged, or incorrectly shipped products, IMTOS will cover reasonable return shipping costs when a return is required.

How to Start a Return

Before returning any product, please contact us at:

Email: imtos@imtoshade.com

Please include:

  • Your order number
  • Your name
  • The item you wish to return
  • The reason for the return
  • Photos, if the product is damaged, defective, or incorrect

We will provide return instructions after reviewing your request.

Please do not send products back without contacting us first.

Return Shipping

For returns due to a change of mind, incorrect vehicle selection, or incorrect size selection, customers are generally responsible for return shipping costs.

For verified defective, damaged, or incorrectly shipped products, IMTOS will cover reasonable return shipping costs when applicable.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Exchanges

If you purchased the wrong size or vehicle fitment and would like another model, please contact us at imtos@imtoshade.com.

The fastest option may be to return the eligible original item and place a new order for the correct product.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

  • Used or installed products that are no longer in resalable condition
  • Products damaged due to misuse or improper installation
  • Modified or altered products
  • Items with missing components
  • Gift cards
  • Products specifically customized or made to order for the customer

European Union Customers

If you are a consumer located in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days, subject to applicable EU consumer law and relevant exceptions.

Your statutory consumer rights are not affected by this policy.

Contact Us

For questions regarding returns or refunds, please contact:

IMTOS
Website: www.imtoshade.com
Email: imtos@imtoshade.com