Shipping policy
Shipping Policy
Last updated: September 22, 2026
Thank you for shopping with IMTOS. This Shipping Policy explains how orders placed through www.imtoshade.com are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 7-10 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotional events, new product launches, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
IMTOS ships to many countries and regions worldwide.
Available shipping methods, estimated delivery times, and shipping charges may vary depending on your destination, product, and order value.
If we are unable to ship to your location, we will contact you and provide an appropriate solution or refund.
3. Estimated Delivery Times
Estimated delivery times after dispatch are generally:
United States: approximately 10-15 business days
Canada: approximately 10-15business days
European countries: approximately 10-15business days
United Kingdom: approximately 10-20 business days
Australia & New Zealand: approximately 7–15 business days
Other international destinations: approximately 20-30business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on destination, carrier operations, customs clearance, weather conditions, holidays, or other circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, IMTOS may offer free shipping for certain products, destinations, promotions, or order values.
Any applicable free-shipping conditions will be displayed on the Site or during checkout.
5. Order Tracking
When tracking information is available, it will be sent to the email address provided with your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at imtos@imtoshade.com.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Whether these charges are included in the purchase price or collected separately may depend on the destination and shipping method and will be indicated where applicable.
Unless expressly stated at checkout that duties and taxes are included, customers may be responsible for applicable import duties, taxes, and customs charges imposed by local authorities.
IMTOS does not control charges imposed by customs or other government authorities.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your:
- Recipient name
- Street address
- Apartment or unit number
- City and state/province
- Postal or ZIP code
- Country
- Telephone number
before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible at imtos@imtoshade.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
8. Delayed Shipments
Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including:
- Customs clearance
- Severe weather
- Carrier disruptions
- Transportation delays
- Public holidays
- Peak shopping seasons
- Incorrect or incomplete delivery information
If your shipment is significantly delayed, please contact us and we will assist with checking its status.
9. Lost Packages
If tracking indicates that a package has not been delivered within a reasonable period, please contact us at imtos@imtoshade.com.
We will work with the shipping carrier to investigate the shipment.
If the carrier confirms that the package was lost in transit, we will provide an appropriate replacement or refund, subject to the circumstances of the order and applicable law.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with household members, neighbors, reception desks, or building management.
- Contact the shipping carrier for delivery details.
- Contact us if you still cannot locate the package.
We will assist with the carrier investigation where reasonably possible.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number and clear photographs of:
- The damaged product
- The shipping package
- The shipping label, where relevant
We will review the issue and arrange an appropriate replacement, refund, or other solution in accordance with our Return & Refund Policy and applicable law.
12. Refused or Undeliverable Packages
Packages may be returned to us if they are refused, unclaimed, or cannot be delivered due to an incorrect address or other delivery issue.
If a package is returned due to circumstances attributable to the customer, additional shipping charges may apply if the customer requests reshipment.
Any refund for a returned package will be handled according to our Return & Refund Policy and applicable law.
13. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
In this case, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
14. Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible at imtos@imtoshade.com.
We will try to accommodate your request if the order has not yet entered fulfillment.
Once an order has been shipped, it generally cannot be canceled and will instead be subject to our Return & Refund Policy.
15. Contact Us
For shipping questions or assistance with an order, please contact:
IMTOS
Website: www.imtoshade.com
Email: imtos@imtoshade.com